Terms of Use

1. Acceptance of terms

Acceptance is made through an unchecked checkbox at signup, next to conspicuous links to these Terms and the Privacy Policy. We record who accepted, which version, and when. Material changes require renewed acceptance. The Privacy Policy is incorporated into these Terms by reference.

2. Eligibility and your account

The platform is intended for people 18 and older. You provide truthful information, keep one account per person, and are responsible for the security of your credentials and for all activity under your account. We may refuse or terminate accounts that do not meet these requirements.

3. The service: what is free and what may be paid

CleanerFlow Academy is a private, online, trilingual training platform for residential cleaners and small teams. It is not a job agency, a job board, a client broker, or a certifying or licensing body.

The foundation training is free. Some advanced services may be offered as optional paid features in the future. Free features may change or be discontinued at our discretion. Founding Cleaner accounts receive the announced foundation benefits for as long as the service exists; we will honor benefits already granted and will not retract them retroactively. Those benefits do not include future advanced services, are not transferable, and may be revoked in cases of fraud or violation of these Terms.

4. NATURE OF THE CERTIFICATE AND BADGES — PLEASE READ CAREFULLY

The certificate of completion and the badges are PRIVATE RECOGNITION issued by CleanerFlow Academy only. They are NOT, and you may not represent them as: a government license, a state certification or registration, professional licensure, an accredited credential, work authorization, or proof of insurance (“insured”), bonding (“bonded”), or a background check.

Completing the training does NOT guarantee clients, gigs, hiring, income, or any outcome. The content is educational. You remain solely responsible for obtaining the licenses, permits, registrations, taxes, and insurance required in your city and state. Misrepresenting a badge or certificate as a public or third-party credential is prohibited; we may revoke recognition for misuse.

5. No professional advice; chemical safety

All content is general educational information, not professional, legal, medical, or safety advice for any specific situation. Product and chemical-safety content is general guidance: always follow manufacturer instructions, Safety Data Sheets (SDS), labels, and OSHA and local rules. You assume all risk in applying what you learn. Never mix chemical products.

6. Disclaimer of warranties (“AS IS”)

THE SERVICE, CONTENT, CERTIFICATES, AND BADGES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OR THAT CONTENT IS ALWAYS CURRENT OR COMPLETE.

7. Limitation of liability

To the maximum extent permitted by law, CleanerFlow is not liable for indirect, incidental, consequential, special, punitive, or exemplary damages, or for lost profits, data, or goodwill. Our total aggregate liability relating to the service is limited to the greater of (a) the total you paid us in the prior 12 months and (b) US$100. Some states do not allow certain exclusions; in those cases, the limits apply to the maximum extent permitted.

8. Indemnification

You agree to indemnify and hold harmless CleanerFlow and its staff from third-party claims arising out of your use of the service, content you submit, misrepresentation of a certificate or badge, your cleaning work or business, or your violation of these Terms or any law.

9. Intellectual property and your content (Practical Proof photos)

The courses, videos, text, badge designs, and the certificate belong to or are licensed to CleanerFlow. You receive a limited, personal, non-transferable, revocable license to access the content for your own training only. Copying, reselling, scraping, or redistributing the content is prohibited.

You keep ownership of the content you submit (for example, Practical Proof photos) and grant us only a narrow license to operate the service (store it, show it to you and the review team, and assess completion). Submission does NOT grant rights to use it for marketing, public display, portfolio, or AI-model training — any such use requires your separate opt-in consent. You represent that you have the rights to what you submit and that it does not violate the privacy or rights of others (for example, no faces, addresses, documents, children, or client names).

10. Acceptable use

The following are prohibited: fraud, impersonation, misrepresenting a credential, sharing assessment answers, sharing or reselling access, submitting unlawful, harassing, or infringing content, scraping, reverse engineering, circumventing security or using abusive automation, and submitting third-party content (clients/homes) without permission. Violations may lead to suspension, termination, and badge revocation.

11. Termination and suspension

You may close your account at any time. We may suspend or terminate accounts at any time, especially for violations of these Terms or credential misrepresentation, with notice when possible. After termination, access ends and badges/certificates may be revoked for cause. Sections 4, 6, 7, 8, 9, and 13 survive termination.

12. Changes to the Terms and to free/paid status

We may change these Terms, the service, features, and the free/paid structure at any time. Material changes will be communicated (in-app notice or email) and will require renewed acceptance. Continued use after non-material updates means acceptance. Pricing changes do not contradict the foundation benefits already granted (Section 3).

13. Governing law and dispute resolution

These Terms are governed by the laws of the State of California, USA. Disputes will be resolved by individual, binding arbitration under the Federal Arbitration Act, with a waiver of class actions and class arbitration. You may instead use small-claims court for eligible disputes, and you may opt out of arbitration by sending written notice within 30 days of accepting these Terms. This clause is under legal review and may be adjusted to meet state requirements.

14. Honest advertising (FTC and state laws)

We make no guaranteed-income, guaranteed-clients, or guaranteed-results promises. We do not use fake testimonials; any genuine testimonial discloses material connections (such as free access or founding-member status). We commit to avoiding deceptive practices, consistent with the FTC and state consumer-protection (UDAP) laws across all U.S. states.

15. General provisions and contact

If any clause is held invalid, the rest remains in effect (severability). These Terms, together with the Privacy Policy, are the entire agreement. No waiver by tolerance. We may assign these Terms; you may not. The English version controls in case of translation conflict. These Terms are not legal advice and are subject to attorney review; contact: legal@cleanerflowacademy.com.